Withdrawal from purchase and return of goods
Pursuant to the Consumer Protection Act, the buyer has the right to announce his withdrawal from the contract within 14 days of receiving the goods. It is not necessary to state the reason for withdrawal from the contract. Please send us a request to withdraw from the contract to the following e-mail address: firstname.lastname@example.org. You can also return the goods within 14 days of receiving the goods, without prior written notice. The message is considered timely if the shipment is delivered 14 days after receipt. Return the products to the company address: Pikoš d. o.o., Šardinje 39, 2274 Velika Nedelja, Slovenia.
Return of goods is arranged by the buyer. The costs of returning the goods are covered by the buyer in the amount charged by the selected delivery service.
Returned products must be unused, undamaged, originally sealed and in their original packaging, unless they are destroyed, damaged, lost or reduced in quantity without the fault of the buyer. If you start using the product, you lose the right to withdraw from the contract.
The company Pikoš d.o.o. is not obliged to accept redemption shipments or shipments that do not meet these general terms and conditions.
Refund is possible in the form of a product exchange, credit or refund. In the event of a refund of the purchase price, we will refund the purchase price to your transaction account, no later than within 14 days of receiving all the information required for the transfer.
In the event of a withdrawal, we would be grateful if you could give us a reason to withdraw. Feedback from our customers is welcome to improve our products and services.