Terms of service
The Evioil.com online store is managed by the company Pikoš d.o.o., Šardinje 39, 2274 Velika Nedelja. The Evioil.com online store operates in accordance with the Consumer Protection Act and the Electronic Business Act.
Evioil.com online store is the address for easy and friendly purchase of products of local origin. It enables a quick and safe purchase, as well as obtaining information about products and their use. You can shop in the evioil.com online store 24 hours a day and every day of the year.
It is not necessary to register to buy products on the Evioil.com website. By registering on the website, you allow us to prepare a customized offer and benefits for you, and to inform you about news and activities related to our products.
The general terms and conditions presented below cover the operation of the online store, user rights and the business relationship between the provider and the user of the Evioil.com online store. By confirming the order, the user confirms that he is familiar with the general business conditions and the method of processing personal data.
Products and prices
At Evioil.com we offer grape seed oil products and other local products. We are supplementing and changing the product range.
The following information is provided for each product:
- product name and description, possible additional information
- product quantity
- product price
All prices are given in euros and apply to the quantity indicated with the product. Prices are valid at the time of placing the order and do not have a specific validity, except in the case of a promotional offer. The promotional offer of products is valid until stocks are sold out or of the specified date. Sale products are specially marked. Discounts and price reductions are mutually exclusive and do not add up.
Purchase Process
- By clicking on "add to cart" you add products for purchase
- Click continue purchase to continue your purchase
- You can check the status of your basket at any time by clicking on the basket in the upper right corner.
- Remove the product from the basket by clicking on "remove"
- When you have completed the set of products in the basket, select "complete purchase".
- Change the quantity of the product in the quantity field
- Fill in the "contact information" fields, select the delivery method and the fields in the "delivery address" column. Please enter the correct information and verify it before completing the order. When you provide us with accurate information, the shipment of products runs smoothly and the ordered products reach you faster.
- Click the "proceed to delivery" box
- Check the information and click the "proceed to payment" box
- Choose a payment option and a delivery address.
- Place the order by clicking on the field ""submit order""
An order in the Evioil.com online store is considered as the conclusion of a distance contract.
We will store your order in accordance with the legally prescribed deadlines and, at your request, within the framework of these deadlines, also forward it to you.
To check the accuracy of the data or if the data is incomplete, we may contact you at the email address or phone number you provided. Please notify us as soon as possible of any changes or cancellations to the email address info@evioil.com.
Payment method
In the evioil.com online store, we offer the following payment methods:
- cash on delivery; you pay for the goods upon collection. Payment is possible in accordance with the business policy of the selected delivery service by cash or card.
- payment by advance invoice; we will send you a proforma invoice to the email address you provided. We send the goods after receiving the payment to the TRR of the company.
- payment via PayPal
Until final payment, the goods are the property of Pikoš d.o.o..
Delivery and Delivery Time
Ordered products are shipped no later than the next working day after receiving the order or the inflow of money to our transaction account.
Delivery is carried out by GLS or Pošta Slovenije. The usual delivery time is 1 - 3 working days. Delivery in Slovenia is three euros and seventy-five cents (3.75 EUR). The customer has no additional costs. Personal pickup is also possible by prior arrangement.
Delivery to other countries is charged according to the price list of delivery service providers. The delivery cost is displayed when you enter the delivery information and proceed to payment.
We advise you to inspect the delivered goods immediately upon delivery and in the presence of the courier. If the goods were damaged during transport, please contact the delivery service.
One of the main guidelines of our company is the protection of the environment, so we use the minimum amount of packaging required for an individual product and strive to use materials that have less impact on the environment.
Withdrawal from purchase and return of goods
According to the Consumer Protection Act, the buyer has the right to withdraw from the contract within 14 days of receiving the goods. There is no need to state a reason for withdrawing from the contract. Send us a request for withdrawal from the contract at the email address: info@evioil.com. You can also return the goods within 14 days of receiving the goods, without prior written notice. The message is considered to be on time if the shipment is delivered 14 days after collection. You return the products to the address of the company: Pikoš d.o.o., Šardinje 39, 2274 Velika Nedelja, Slovenia.
The return of goods is arranged by the buyer. The cost of returning the goods is covered by the buyer in the amount charged by the selected delivery service.
Returned products must be unused, undamaged, originally sealed and in their original packaging, unless they have been destroyed, damaged, lost or their quantity has decreased through no fault of the buyer. If you have started using the product, you lose the right to withdraw from the contract.
The company Pikoš d.o.o. is not obliged to accept shipments with a ransom or shipments that do not correspond to these general business conditions.
Refund is possible in the form of product exchange, credit or refund. In the case of a refund, we will return the purchase amount to your transaction account, no later than 14 days after receiving all the information required for the transfer.
In the event of possible withdrawal from the contract, we will be grateful if you inform us of the reason for withdrawal from the contract. The feedback we receive from our customers is welcome to improve our products and services.
Right of withdrawal in case of order (applies to service provider)
We reserve the right to exceptionally (partially or fully) withdraw from the execution of the order in the following cases:
- if the ordered products are out of stock during the order processing process,
- if we find an increased payment riskiness of the buyer,
- if the order form was not completed in accordance with the general conditions or
- if there is an obvious error in the price list.
Complaint and factual error
In the event that the delivered product does not comply with the stated properties and specification, you have the right to file a complaint or assert an actual error in accordance with the Consumer Protection Act. In the case of a complaint or material defect, please notify us no later than 8 days after receiving the product at the e-mail address: info@evioil.com. In the email, please state the name of the product, the quantity and the reason for the complaint or material defect.
You are obliged to send us the advertised product for inspection upon request.
If the complaint is accepted, we will, in accordance with the agreement, refund your purchase price, issue a credit card or send a new product.
We strive to resolve complaints, returns, reclamations and errors in the shortest possible time, in accordance with wishes and in agreement with customers. Since we solve everything ourselves, we do not recognize other providers of out-of-court dispute resolution. If you want to resolve your dispute out of court, you can find the platform of the European Commission at the following link: https://ec.europa.eu/consumers/odr/main/index.cfmevent=main.home2.show&lng=SL
Protection of personal data
When using and processing the personal data of users of the Evioil.com online store, we act in accordance with the Personal Data Protection Act.
By entering into a purchase contract, you agree to us storing and using your personal data for the purposes of delivering goods, archiving, statistics and/or informing you about current offers and other content.
We fully respect the privacy of our customers, so we keep information confidential and do not pass it on to third parties without your consent. For information purposes, we process data exclusively on the basis of users' wishes.
At any time, you can request in writing that we temporarily or permanently stop using your data to inform you about the current offer and to send you news. Send a written request to the email address: info@evioil.com
Cookies
Cookies are small text files that are stored on your computer or other device when you visit a website. They enable the operation of the website, better user experience and monitoring of website visits. Cookies do not process data in a way that would enable the identification of an individual.
The evioil.com website uses functional cookies (enable the use of the website), analytical cookies (process personal data and display the activity of all website visitors) and marketing cookies (obtain data for the purpose of advanced advertising). Functional cookies enable the website to function properly and, in accordance with the law, the user's consent is not required for them.
The evioil.com website is located in the Shopify web platform, which stores and processes cookies. This platform is also connected to third party service providers such as Google Analytics, Facebook, ind. You can read more information about the cookies used by the Shopify online platform at the link www.shopify.co.uk/legal/cookies. For other providers, you can find information on the link of the individual provider.
The company Pikoš d.o.o., which owns the website evioil.com, cannot control the use or influence the use of cookies and information collected by cookies from other providers.
Users are informed about the use of cookies on the website the first time they visit the page, when a notification about consent to the use of cookies is displayed. By confirming, you allow the use of analytical and marketing cookies. The website works optimally if cookies are enabled.
If you want to delete already saved cookies, do so in the browser settings. Please contact your browser provider directly for instructions.
Legal Notice
When editing the Evioil.com website, we try to ensure accuracy and up-to-date information. Criminal and civil liability for factual and legal errors in the information is completely excluded and we are not responsible for any direct or indirect damage or inconvenience that the user may suffer from the use of any incorrect or inaccurate information that may be found on this website.
We reserve the right to change any information included or available on this website at any time without prior notice.The contents published on this website do not have the character of an official document, except when this is specifically stated. We are also not responsible to users for any damage that may occur due to technical problems, or due to the inability to access the website or the inability to use the information that is located or derived from a web page.
All texts, images, animations and other documents contained in the web pages are subject to copyright or other forms of intellectual property protection within the framework permitted by law. The content of the web pages may not be copied, baked, modified or reproduced in any other way, except in the case of our written consent.
Representative for Slovenia
The online store in Slovenia is represented by Pipler d.o.o., Tešanovci 111, 9226 Moravske Toplice; Registration number: 3834158; IŠ VAT: SI85804550 - the company is not obliged to calculate tax; NO. TRR (IBAN): SI56 6100 0001 3233 184. The company is registered in the court register of the District Court in Murska Sobota.
TRR opened at the bank: Delavska Hranilnica d.d. Ljubljana, Miklošičeva 5, 1000 Ljubljana.
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