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Terms of business

The online store Evioil.com is managed by the company Pikoš d.o.o., Šardinje 39, 2274 Velika Nedelja. The Evioil.com online store operates in accordance with the Consumer Protection Act and the Electronic Commerce Act.

The evioil.com online store is the address for easy and friendly purchase of products of local origin. It enables fast and safe purchase, as well as obtaining information about products and their use. In the online store evioil.com you can shop 24 hours a day and every day of the year.

You do not need to register to buy products on Evioil.com. By registering on the website, you enable us to prepare a customized offer and benefits for you, and inform you about news and activities related to our products.

The general terms and conditions of business, which are presented below, include the operation of the online store, user rights and the business relationship between the provider and the user of the Evioil.com online store. By confirming the order, the user confirms that he is familiar with the general terms and conditions and the method of processing personal data.

Products and prices

On the Evioil.com website, we offer grape seed oil products and other local products. We supplement and change the product offer.

For each product, the following information is provided:

  • Product name and description, any additional information
  • Product quantity
  • Product price

All prices are in Euros and apply to the quantity stated for the product . Prices are valid at the time of placing the order and have no specific validity, except in the case of a special offer. The special offer of products is valid until the sale of stock or. of that date. Promotional products are specially labeled. Discounts and price reductions are mutually exclusive and do not add up.

Purchase process

  1. Click "add to cart" to add products to purchase
  2. Click continue purchase to continue your purchase
  3. You can check the status of your cart at any time by clicking on the cart in the upper right corner.
  4. Remove the product from the cart by clicking "remove"
  5. When you have completed the product range, select "complete purchase" in the cart.
  6. Change the product quantity in the quantity field
  7. Fill in the "contact information" fields, select the delivery method, and the fields in the "delivery address" section. Please enter the correct information and check it before completing the order. Once you provide us with accurate information, product shipment runs smoothly and the products you order are faster with you.
  8. Click the "forward to delivery" box
  9. Check your information and click the "continue to pay" box
  10. Select a payment option and shipping address.
  11. Place an order by clicking on the "place an order" field

An order in the Evioil.com online store is treated as a distance contract.

We will keep your order in accordance with the legally prescribed deadlines and forward it to you at your request, within these deadlines.

We may contact you at the email address or phone number you provided to verify the accuracy of the information or if the information is incomplete. Please inform us as soon as possible about the possible change or cancellation of the order to the e-mail address info@evioil.com.

Payment method

We provide the following payment methods at evioil.com:

  • cash on delivery; you pay for the goods upon receipt. Payment is possible in accordance with the business policy of Pošta Slovenija in cash or by card. When paying by cash on delivery, Pošta Slovenije charges a commission in accordance with their business policy.
  • payment by proforma invoice; we will send you a pro forma invoice to the email address you provided. We ship the goods upon receipt of payment.
  • PayPal payment

Until the final payment, the goods are the property of Pikoš d.o.o ..

Delivery and delivery time

The ordered products are shipped no later than the next working day from the receipt of the order or. inflow of money into our transaction account.

Delivery is performed by GLS or Pošta Slovenije. The usual delivery time is 1 - 3 working days. Delivery in Slovenia is three euros and seventy-five cents (3.75 EUR). The customer has no additional costs. Personal pick-up is also possible by prior arrangement.

Delivery to other countries is charged according to the price list of delivery service providers.

We advise you to inspect the delivered goods immediately upon delivery and in the presence of a courier. If the goods are damaged during transport, contact the delivery service.

One of the main guidelines of our company is environmental protection, so we use the minimum amount of packaging required for each product and strive to use materials that are less harmful to the environment.

Withdrawal from purchase and return of goods

Pursuant to the Consumer Protection Act, the buyer has the right to announce his withdrawal from the contract within 14 days of receiving the goods. It is not necessary to state the reason for withdrawal from the contract. Please send us a request to withdraw from the contract to the following e-mail address: info@evioil.com. You can also return the goods within 14 days of receiving the goods, without prior written notice. The message is considered timely if the shipment is delivered 14 days after receipt. Return the products to the company address: Pikoš d. o.o., Šardinje 39, 2274 Velika Nedelja.

Return of goods is arranged by the buyer. The costs of returning the goods are covered by the buyer in the amount charged by the selected delivery service.

Returned products must be unused, undamaged, originally sealed and in their original packaging, unless they are destroyed, damaged, lost or reduced in quantity without the fault of the buyer. If you start using the product, you lose the right to withdraw from the contract.

The company Pikoš d.o.o. is not obliged to accept redemption shipments or shipments that do not meet these general terms and conditions.

Refund is possible in the form of a product exchange, credit or refund. In the event of a refund, we will refund the purchase price to your transaction account no later than 14 days after receiving the information we need to make the transfer.

In the event of a withdrawal, we would be grateful if you could give us a reason to withdraw. Feedback from our customers is welcome to improve our products and services.

Right of withdrawal in case of order (applies to service provider)

We reserve the right to exceptionally (partially or completely) withdraw from the execution of the order in the following cases:

  • if the ordered products run out of stock during the order processing process,
  • if we find increased customer risk,
  • if the purchase order was not filled in according to the general conditions or
  • if there is an obvious error in the price list.
In the above and similar cases, we will immediately notify you by e-mail of any withdrawal from the contract by us.

Complaint and material error

In the event that the delivered product does not comply with the stated characteristics and specifications, you have the right to file a complaint or claim a material defect in accordance with the Consumer Protection Act. Regarding the claim or material error, please notify us no later than 8 days after receipt of the product to the e-mail address: info@evioil.com. In the e-mail, state the name of the product, the quantity and the reason for the complaint or factual error.

You must return the advertised product to us upon request.

If the complaint is accepted, we will refund the purchase price, issue a credit or send a new product in accordance with the agreement. In the case of a complaint, we acknowledge the amount of value, without delivery costs.

We strive to resolve complaints, returns, complaints and errors in the shortest possible time, in accordance with the wishes and in agreement with the customers. Because we resolve everything ourselves, we do not recognize other out-of-court dispute resolution providers. If you want to resolve your dispute out of court, you can find the European Commission's platform at the following link: https://ec.europa.eu/consumers/odr/main/index.cfmevent=main.home2.show&lng=EN

Protection of personal data

When using and processing personal data of users of the Evioil.com online store, we act in accordance with the Personal Data Protection Act.

By concluding the purchase agreement, you agree that we store and use your personal data for the purposes of delivery of goods, archiving, statistics and / or notification of current offers and other content.

We fully respect the privacy of our customers, so we keep the information confidential and do not pass it on to third parties without your consent. For information purposes, we process data solely on the basis of user preferences.

At any time, you may request in writing that we temporarily or permanently stop using your information to notify you of current offers and to send news. Send a written request to: info@evioil.com

Cookies

Cookies are small text files that are stored on a computer or other device when you visit a website. They enable the operation of the website, a better user experience and monitoring of website traffic. Cookies do not process data in a way that would allow individual identification.

The evioil.com website uses functional cookies (they enable the use of the website), analytical cookies (they process personal data and show the activity of all website visitors) and marketing cookies (they obtain data for the purpose of advanced advertising). Functional cookies enable the proper functioning of the website and, in accordance with the law, the user's consent is not required for them.

The evioil.com website is hosted on the Shopify online platform, which stores and processes cookies. This platform is also associated with third party service providers such as Google Analytics, Facebook, ind. You can read more about the cookies used by the Shopify online platform at www.shopify.co.uk/legal/cookies . For other providers, see the link at each provider.

Pikoš d.o.o., which owns the evioil.com website, cannot control the use or influence the use of cookies and information collected by cookies from other providers.

Users are notified of the use of cookies on the website the first time they visit the site, when a notification of consent to the use of cookies is displayed. By checking, you allow the use of analytics and marketing cookies . The website works optimally if cookies are enabled.

If you want to delete already stored cookies, do so in the browser settings. Contact your browser provider directly for instructions.

Legal notice

When editing the Evioil.com website, we try to ensure the accuracy and up-to-dateness of the information. Criminal and civil liability for factual and legal errors in the information is completely excluded and we are not responsible for any direct or indirect damage or inconvenience that may occur to the user due to the use of any incorrect or inaccurate information contained on this website. p>

We reserve the right to change any information included or available on this website at any time without prior notice. The content published on this website does not have the character of an official document, except where specifically stated. We are also not liable to users for any damage that may occur due to technical problems, or due to inability to access the website or inability to use information located or derived from the website.

All text, images, animations, and other documents contained on the Websites are subject to copyright or other forms of intellectual property protection to the extent permitted by law. The content of the web pages may not be copied, distributed, modified or reproduced in any other way, except with our written consent.

Representative for Slovenia

The online store in Slovenia is represented by the company Pipler d.o.o., Tešanovci 111, 9226 Moravske Toplice; Registration number: 3834158; IŠ VAT: SI85804550 - the company is not obliged to charge tax; NO. Current account (IBAN): SI56 6100 0001 3233 184. The company is entered in the court register of the District Court in Murska Sobota.

Current account opened with the bank: Delavska Hranilnica d.d. Ljubljana, Miklošičeva 5, 1000 Ljubljana.